Track365 enhances StarTrack tracking by offering a seamless, real-time tracking experience across over 2,400 carriers, including StarTrack, Australia Post, USPS, Canada Post, and more.

How to Track StarTrack Packages with Track365

Track365 provides an easy platform for monitoring StarTrack shipments. Follow these steps to track your parcels:

Enter Your Tracking Number: Input your StarTrack tracking number (e.g., AU1234567890) in the search field.
Click "Track Package": Press the "Track Package" button to view real-time updates, including current status, location history, and estimated delivery date.
Access Detailed Tracking Information: Track365 displays complete details, such as transit points, delivery confirmation, and electronic proof of delivery with recipient signatures.

Track StarTrack via the StarTrack Website

Visit the StarTrack official website or go directly to the tracking page, which is startrack.com.au/track
Enter your tracking number in the search field.
Click "Track" to view detailed shipment information, including real-time updates and proof of delivery.

Track via the Australia Post Mobile App

Download the Australia Post app from the iOS App Store or Google Play Store.
Input or scan your StarTrack tracking number.
Monitor real-time updates, including estimated delivery times.

Track via Customer Service

For personalized assistance, contact StarTrack:

Phone: 13 23 45 (Australia, 8:00 AM–6:00 PM, Monday–Friday, excluding public holidays).
Email: customer.satisfaction@startrack.com.au
Website: Use the StarTrack Contact Page for live chat or inquiry forms.
Social Media: Reach out via StarTrack’s official Facebook, X, or LinkedIn accounts.

StarTrack Tracking Number Formats

StarTrack tracking numbers typically begin with "AU" followed by 10 digits (e.g., AU1234567890). You can find your tracking number:

For Senders:
- On the receipt provided when booking at a StarTrack outlet or Australia Post office.
- On the barcode or label of the shipment (e.g., prepaid satchels or boxes).
- In the booking confirmation email for online shipments.
For Recipients:
- In the order confirmation or invoice from the sender.
- In email/SMS notifications from StarTrack or Australia Post’s Track Advice service.
- On the delivery notification card left after an attempted delivery.

Note: Tracking is only available for StarTrack services like Road Express, Premium, and Courier. Non-trackable services (e.g., some Australia Post international options) may not provide updates.

StarTrack Tracking Statuses Explained

Understanding tracking statuses helps you monitor your parcel’s journey. Common StarTrack tracking statuses include:

Pending: The sender has entered shipping information, but the parcel hasn’t been scanned.
Processing: StarTrack has received and approved shipping details, but the parcel awaits scanning.
In Transit: The parcel is en route, with an average of 5 scanning touchpoints for Road Express services.
It’s Coming Today/Tomorrow: The parcel is loaded for delivery today or scheduled for tomorrow.
Delivered: The parcel has been delivered, with electronic proof of delivery (e.g., recipient’s signature).
Awaiting Collection: The parcel is at a Post Office, Parcel Locker, or depot for pickup.
Delayed: Delivery is behind schedule due to transport disruptions, customs, or incorrect lodgement.
Unable to Gain Access: Delivery failed due to inaccessible property; a notification card may be left.
Returned/Returning to Sender: The parcel couldn’t be delivered and is being returned.
Unsuccessful Pickup: StarTrack couldn’t collect the parcel from the sender.

Note: For non-trackable Australia Post services used in conjunction with StarTrack (e.g., International Economy), no updates are available, but Registered Post International includes a delivery signature.

StarTrack Delivery Services

StarTrack offers a range of domestic and international delivery options, all trackable with advanced technology:

Domestic Delivery Services

StarTrack Road Express: Cost-effective B2B service with next-day delivery in major cities and 2–5 business days elsewhere. Features real-time tracking and 5 average touchpoints.
StarTrack Premium: Reliable service for time-sensitive parcels, delivering within 1–3 business days in metropolitan areas.
StarTrack Courier: Same-day delivery in metro areas of major Australian cities (e.g., Sydney, Melbourne), with delivery speeds from 1–4.5 hours. Available 24/7 for eligible customers, with real-time tracking and electronic proof of delivery. Standard hours: 8:00 AM–6:00 PM, Monday–Friday.
StarTrack Next Flight: Fastest interstate delivery via Qantas Freight’s dedicated air fleet, ideal for urgent parcels.

International Delivery Services

StarTrack leverages Australia Post’s international network for overseas shipments:

International Standard: Trackable, cost-effective option for parcels up to 20kg, delivering in 6–12 business days. Prices start at $15.20.
International Express: Trackable priority service for parcels up to 20kg or documents up to 500g, delivering in 3–7 business days. Prices start at $30.20.
International Courier: Premium service for urgent parcels/documents up to 20kg/500g, delivering in 2–4 business days. Prices start at $90.20, available at select outlets.

Note: International shipments require a CN23 customs form, available at auspost.com.au/declareonline. Weekend or after-hours delivery is available for eligible customers, with costs to activate.

StarTrack Packaging Options

StarTrack uses Australia Post’s packaging solutions, available at post offices or online:

Parcel Boxes: For multiple or irregular items, $2 (small) to $6.95 (BX20).
Padded Mailers: Water-resistant with bubble cushioning, $1.10–$2.
Recycled Padded Bags: Eco-friendly for documents/photos, $1.70–$2.60.
Tough Bags: Economical for non-fragile items, $1.25–$2.15.
Tubes, Mailers, Wine Boxes: For plans/art ($2.70), documents ($1.40), or wine ($3.85).
Gift Bags/Boxes: Pre-wrapped for gifts, $3.80–$6.95.

Additional supplies like bubble wrap are available at auspost.com.au.

What to Do if Your StarTrack Package Is Lost or Delayed

If your parcel is delayed or missing:

Check Tracking Status: Use Track365 or the StarTrack Track & Trace page to verify the latest status.
Verify Delivery Locations: Check mailboxes, Parcel Lockers, safe drop locations, or with building managers/household members.
Review Address Details: Confirm with the sender that the address is correct.
Check for Notifications: Look for delivery notification cards, emails, or SMS from StarTrack or Australia Post.
Contact StarTrack: Call 13 23 45 (Australia, 8:00 AM–6:00 PM, Monday–Friday), email customer.satisfaction@startrack.com.au, or submit an inquiry via the StarTrack Contact Page.
File a Claim: For trackable services, file a claim for lost or damaged parcels on the StarTrack or Australia Post website. Note that from 2018–2022, StarTrack faced issues with compensation claims under Australian Consumer Law, but a remediation program now addresses affected customers.

Note: Most delayed parcels arrive within 5 business days. Non-trackable services cannot be investigated.

Frequently Asked Questions about StarTrack Tracking

What is a StarTrack tracking number?
A 12-digit code starting with "AU" (e.g., AU1234567890), found on receipts, labels, or confirmation emails.

Can I track international StarTrack packages?
Yes, Track365 supports tracking for StarTrack’s international services (Standard, Express, Courier). Non-trackable services show no updates.

What if my tracking number is invalid?

Double-check the number for errors.
Wait 24 hours, as new shipments may take time to register.
Ensure the parcel is less than 2 months old, as older data may expire.
Contact the sender or StarTrack for the correct number.

Can I track without a tracking number?
No, a tracking number or reference (e.g., Attempted Delivery Advice number) is required. Contact the sender for details.

Does StarTrack deliver on weekends?
Yes, for eligible customers with pre-arranged bookings, particularly for StarTrack Courier services. Contact StarTrack to confirm.

Are StarTrack prices expensive?
StarTrack offers competitive rates, with discounts for small and medium businesses through partners like Interparcel. Check the StarTrack website or contact 13 23 45 for pricing details.

How accurate is Track365 for StarTrack tracking?
Track365 provides near real-time updates with 99.9% accuracy, leveraging data from StarTrack and partner carriers.

Is there a cost for tracking with Track365?
Track365 offers free tracking for StarTrack parcels. Upcoming premium features include batch tracking and API integration for businesses.

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