Tracking Status Guide

Guide to understanding tracking statuses across all major carriers and what each status means for your package.

Status Categories

Pre-Transit
Pre-Transit

Tracking number created but package not yet in carrier system

Common status messages:

Label Created
Shipment Information Received
Ready for Pickup
In Transit
In Transit

Package is actively moving through the shipping network

Common status messages:

Picked Up
In Transit
Departed Facility
Arrived at Facility
Processing at Facility
International
International

Package crossing international borders or in customs

Common status messages:

Departed Origin Country
In Customs
Customs Cleared
Arrived Destination Country
Out for Delivery
Out for Delivery

Package is with delivery driver for final delivery

Common status messages:

Out for Delivery
On Vehicle for Delivery
Delivery in Progress
Delivered
Delivered

Package successfully delivered to recipient

Common status messages:

Delivered
Delivered to Mailbox
Delivered to Front Door
Delivered to Neighbor
Exception
Exception

Issues or delays affecting normal delivery progress

Common status messages:

Delivery Exception
Weather Delay
Address Issue
Delivery Attempted
Held at Location
Returned
Returned

Package being returned to sender due to delivery issues

Common status messages:

Return to Sender
Undeliverable
Refused by Recipient
Return in Progress

Carrier-Specific Statuses

UPS
Origin Scan
Departure Scan
Arrival Scan
UPS Access Point
UPS Customer Center
FedEx
Picked up
At local FedEx facility
At destination sort facility
On FedEx vehicle for delivery
Left at FedEx location
USPS
Acceptance
In Transit to Next Facility
Arrived at USPS Facility
Available for Pickup
Notice Left
DHL
Processed at DHL location
With delivery courier
Delivery attempted
Available for pickup at DHL location
Shipment on hold

What Statuses Mean

Label Created

Status

Meaning

Shipping label printed but package not yet picked up by carrier

What to do

Wait for pickup scan, usually within 1-2 business days

In Transit

Status

Meaning

Package is moving through the carrier' network

What to do

Normal progress, no action needed

Out for Delivery

Status

Meaning

Package is on the delivery vehicle and should arrive today

What to do

Be available to receive package or check delivery instructions

Delivery Attempted

Status

Meaning

Carrier tried to deliver but was unsuccessful

What to do

Check for delivery notice and arrange redelivery or pickup

Held at Location

Status

Meaning

Package is being held at a carrier facility or pickup point

What to do

Visit the location with ID to collect your package

In Customs

Status

Meaning

International package is being processed by customs

What to do

Wait for customs clearance, may require additional documentation

Need Help Understanding a Status?

Can't find the status you're looking for or need clarification? Our support team can help explain any tracking status.